Return & Refund Policy
At Matchbox Collectors Hub, every order is backed by our full money-back guarantee. We want you to be completely satisfied with your purchase, and if for any reason you are not, we make returns simple and free.
This Return & Refund Policy applies to all purchases made through matchboxcollectorshub.com and any related services provided by Matchbox Collectors Hub.
This Return & Refund Policy was last updated on 16 July 2026.
Our 30-Day Return Guarantee
You may return any item within 30 days of delivery for a full refund or an exchange. Returns are accepted for both defective items and items you simply no longer want, no reason is required, and no restocking fees apply.
To be eligible for a return, the item must be in the same condition in which you received it, including its original packaging and any accompanying boxes, blisters, or protective materials, as these form part of the collectible value of the item.
How to Return an Item
- Contact us. Email us at rajmal@matchboxcollectorshub.com or call 07538 718323 within 30 days of receiving your order. Please include your order number and let us know whether you would like a refund or an exchange.
- Pack the item securely. Use the original packaging where possible, with adequate protective material to prevent damage in transit.
- Post it back to us, free of charge. A free prepaid return label is included in the package with your order. Simply attach it to your parcel and send it by mail. If your label is missing, contact us and we will provide one at no cost to you.
Returns are made by mail only. There is no cost to you for returning an item.
Refunds
Once we receive and inspect your returned item, we will notify you and process your refund within 7 days. Refunds are issued to your original payment method. Depending on your bank or card provider, it may take a few additional days for the refund to appear in your account.
Exchanges
We are happy to offer exchanges. If you would like to exchange an item, contact us and we will confirm availability of the replacement. Once we receive your returned item, we will dispatch the exchange. If the replacement item differs in price, we will refund or invoice the difference accordingly.
Damaged or Incorrect Items
If your item arrives damaged or is not the item you ordered, please contact us within 48 hours of delivery with photos of the packaging and the product. We will arrange a replacement, exchange, or full refund at no cost to you, in line with our full money-back guarantee.
Your Statutory Rights
Nothing in this policy affects your statutory rights. If you are a consumer in the United Kingdom or the European Union, you may also have the right to cancel your order within 14 days of receiving it under applicable consumer protection law. Our 30-day return guarantee is offered in addition to, and does not limit, these rights.
Contact Us
If you have any questions about returns, refunds, or exchanges, please get in touch and we will get back to you as soon as possible.
rajmal@matchboxcollectorshub.co.uk